Hey there. Had the same problem. The memory is under the keyboard. To get to it do this.

1. There's a small hole on the Right side of the panel above the keyboard. I thought that was a microphone hole, it's not. Stick a pin, paperclip or whatever will fit into the hole and slide the panel to the Left.

2. The keyboard will now slide up and out. Be careful of the ribbon cable in the bottom right.

3. The memory is under the aluminum cover near the center. There are two screws 1 long, 1 short that will remove the cover.

Reverse the above to put it back together.

Luck,
Jim