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Thread: What to do after printer error.

  1. #1

    Unhappy What to do after printer error.

    Hello everybody! I got this problem.
    This is my situation WLAN 500G with a HP3500 series printer on the USB-port
    Everything was going very well until yesterday
    I had printed something (2 docs) but after it was finished, there appeared an error message in the printer-taskbar
    Somehow there was a 3th document printing but there was also no paper left.
    So it gave an eror message. I could not get the document away from the tasklist. It was saying: "deleting task" but nothing happened.
    Restarting the PC was my only solution to this problem thanx to microsoft XP(does somebody knows a better way do get this done?)

    However. my problem is, that I cannot print anything any more since than.
    No one in my little network can any more?
    I only get an error messages again which I cannot deleted!
    I have tried new firmware, but I lost all settings due to that. so I have reset the router and reloaded my saved settings.
    After this everything was working fine, EXCEPT THE PRINTER

    Please, please, I am in very need of assistance
    Last edited by B@SSIE; 13-10-2004 at 20:16. Reason: correct of typo

  2. #2
    Join Date
    Nov 2003
    Location
    Eindhoven
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    2,407
    well try turning off both devices and then turning on.. had similair thing as you have now before.. that was my solution to solve it

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  3. #3
    Join Date
    Sep 2004
    Location
    NL
    Posts
    206

    Lightbulb

    0:Right click the printer icon ("Start"; "Printers") on your WinXP PC and check for any checkmarks next to "use printer offline" or "halt printing" or something similar. If so remove the check marks by clicking on the checked item(s) If "halt printing" is not available there may be one like "resume printing" If so check this one. If any of the above applies to your situation continue with item 5 from the list below, then item 9. If not then:

    1: Switch off printer power (if possible)
    2: Unplug printer (power and usb cable)
    3: Check router status page (printer should be offline or unavailable)
    4: On your WinXp pc check printer status (should be offline / unavailable or something alike). If this not the case right click on the printer icon and select "use printer offline" or something similar)
    5: On your WinXp switch off bidirectional support for the printer (probably behind some button on the details tab of the printer properties.
    6: Plug in printer cables and switch power on
    7: Check router status page (printer should be online)
    8: On your WinXp pc right click on the printer icon and unselect "use printer offline"
    9: Print test page

    This will probably solve your problem for now and prevent it from happening again.

    If you ever have the same problem again only delete the print job (Open the printer status window from your system tray and delete active jobs or right click printer icon, select "remove all print jobs" or something alike. Then be patient!!

    Also when removing a task be patient!! Killing a process may take a long time, go get a cup of coffee or a beer and don't come back for 10 - 15 minutes.

    Don't blame M$ for every problem you get!

    Good luck
    Brubber

    WL-500g, WL-138g, WL-160g

  4. #4
    Thanx for all the advice,

    I will try it later this day, when I get home (I'am at the office right now). I hope it will work.

    I will let you know how it turned out.

  5. #5
    Join Date
    Dec 2003
    Location
    Russian Federation
    Posts
    8,353
    Code:
    net stop spooler
    net start spooler

  6. #6
    Quote Originally Posted by Oleg
    Code:
    net stop spooler
    net start spooler
    What, how, where, when?

  7. #7
    Join Date
    Sep 2004
    Location
    Zaandam, The Netherlands
    Posts
    27
    Quote Originally Posted by B@SSIE
    What, how, where, when?
    On your Windows machine, press start -> run -> type "cmd" press ok then the commands Oleg told you

  8. #8
    Join Date
    Sep 2004
    Location
    NL
    Posts
    206
    Quote Originally Posted by Oleg
    Code:
    net stop spooler
    net start spooler
    Isn't WXp supposed to do this automatically when the spooler service fails?
    Brubber

    WL-500g, WL-138g, WL-160g

  9. #9

    Thumbs up

    It worked. Everything is running smoothly again.
    Everybody...thanx for your support


  10. #10
    Join Date
    Sep 2004
    Location
    NL
    Posts
    206
    Quote Originally Posted by B@SSIE
    It worked. Everything is running smoothly again.
    Everybody...thanx for your support

    Please tell us what worked, so other people who run into similar probs can use that solution
    Brubber

    WL-500g, WL-138g, WL-160g

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