WL-500gP and Asus support experience
I had an Asus WL-500gP for three days...During that, I had the following correspondence with Asus support (comments are welcome :) )
READ UPWARDS!
Part1
Dear Bibi,
Thank you for your answer. I have just tried my sisters flashdrive with
Wl500gp and notebook (quite fresh WinXP) with 'Download Master', and the
same 'Device not found' appeared. Sorry, but I don't intend to buy a fourth
flashdrive, just because the WL500gp is too choosy. The current ones are
just fine, they worked without problems as mass storage devices in every PC
I encountered. I really wouldn't suspect my system, it runs for two years
without any glitches, and the symptoms I have do not justify OS related
issues. (viruses or network communication problems...) No way will I
reinstall my whole system because of Download Master.
You misunderstood my problem about setting to easyly blank passwords. Please
reread my letter.
And yes, the copy speed is 15Mbit/s, which is very slow for a network
attached storage. My current consumer internet connection is 2Mbit/s.
Sorry, but I'm disappointed and tired of playing with it. I guess I give up.
Best regards,
----- Original Message -----
From: "BiBi Wang" <tsd@asus.com.tw>
To: <-------------------->
Sent: Friday, September 08, 2006 11:26 AM
Subject: Re:Re:Re:Re: Re:<TSD> Wireless WL-500gP
> Dear -------,
>
> Thank you for contacting ASUS Customer Service.
>
> My name is Bibi and it is my pleasure to help you with your problem today.
>
> Well i am sorry i think you misunderstood me a little. I mean the firmware
> to be released maybe solve some of the problem. But your problem seems to
> be the USB problem. So i suggest you change a USB device that you can
> choose in the attached file and retry. And you mentioned that you can log
> on the FTP so i think there is no problem with the internal networking and
> your PC can connect to the WL-500gP. So please reinstall the utility for
> WL-500gp on your PC. And please check whether your PC is in the same IP
> segment with WL-500gP like "192.168.1.x". As you mentioned that when you
> save and restart the router, the speed is very slow. You have to wait for
> at least 5min. In fact we had done this tests including the USB problem
> tests, but we didn't meet such problem. So i think maybe there is some
> problem with the OS. I suggest you use the anti-virus software to clear
> the virus and if it is possible, it is better to reinstall the OS then try
> again to see whether the problem still!
> exists. So maybe the USB problem is also caused by this OS issue. And it
> is suggested that you try this download master function before any other
> application is installed in case there is any software crash.
>
> As for the speed of copy, if it is 1830kbyte/s then it is nearly 15Mb/s.
> To tell you the truth, we didn't do this experiment. But we will try. So i
> suggest you reinstall your OS first. And at the same time, we will also
> have a test about this problem.
>
> As for the problem of security, you can change the password for WL-500gP.
> You can set it in the "System Setup"- "Change Password". And you can also
> set the accounts and password for FTP that you have set. For more
> information, please refer to the manual. The link for downloading is
> below:
> http://support.asus.com.tw/download/...model=WL-500gp
>
> If you still have any problem, please feel free to contact me. Thank you
> for your support!
>
> Best regards and have a nice day!
>
> Welcome to refer FAQ (Frequently Asked Questions) for ASUS products in
> ASUS website:
> http://support.asus.com/faq/faq.aspx?SLanguage=en-us
>
> If you have any other problem, please don't hesitate to let me know. We
> can discuss together. Thus
> we can also serve you better.
>
> At last thank you again for using ASUS products and hope you can enjoy our
> services.
>
> Yours sincerely
>
> Bibi ( ASUS Customer Service Center)
>
>
> ---------- Original Message ----------
> From : ----------------
> Sent : 2006-9-8 16:25:17
> To : "tsd@asus.com.tw"
> Subject : Re:Re:Re: Re:<TSD> Wireless WL-500gP
>
>
>
> [CASEID=WTM20060908160273299]
>
>
>
> Dear Bibi,
>
> Thank you for your answer. My OS is up to date, Download Master is
> enabled, the right (USB?) port
> is used, firmware is the latest 1.9.6.9 version. Good to know, that the
> 'Device not found' message
> does only mean a USB communication related error, but then why is there a
> 'Please check yout
> network connnection and try again' commentary in that window? Anyway a
> 'USB device not found'
> message would have been more meaningful. I have also tried two different
> (Corsair and Kingmax)
> mainstream USB flashdrives, but 'Download Master' still refuses to
> work.(By the way, I measured the
> USB copy speed from tha router to PC, and it's only about 1830 Kbyte/s. Is
> that normal?)
> Unfortunately, I can't wait for a firmware upgrade.
>
> Beside that, I have other complaints:
> -It is far too easy to configure the routers webadmin interface to access
> it without passwords. (no
> security warning of a blank password, no old password checking)
> -Often, when setting an option in Wl500gp and finishing this setting
> (save&restart), the webadmin
> interface is accessible only after at least 5 minutes, despite that
> internet access is possibe after a few
> seconds.
>
> Best regards,
>
>
>
>
> ---------- Original Message ----------
> From:ASUS TSD
> To:-----------------
> Date:2006-09-08 11:54:35
>
> Dear -----,
>
> Thank you for contacting ASUS Customer Service.
>
> My name is Bibi and it is my pleasure to help you with your problem today.
>
> Well please update your OS to the latest version and reinstall the utility
> for WL-500gP. And check
> whether you have enabled the "Download Master" function in the router and
> you are using the right
> port.The link for downloading is below:
> http://support.asus.com.tw/download/...model=WL-500gp
> You can also download the latest manual and take a look.
>
> The device in the "Device not found" means the USB flashdrive. It does not
> mean WL-500gP. And
> change the usb device into another one and retry to see whether there is
> any problem with the USB
> device. When using the download master function, the downloaded files will
> be saved on the
> external USB device.
>
> Third, please upgrade the firmware. The link for downloading firmware is
> below:
> http://support.asus.com.tw/download/...model=WL-500gp
>
> Please wait the latest firmware to be released. The firmware has fixed
> some problems with the
> function.
>
> And on how to upgrade the firmware, there are two ways. You can upgrade it
> through "Firmware
> Upgrade" or you can do it in the router's configuration page. First of
> all, you need to unzip it. And
> when upgrading, please wait patient till the front page comes out.
>
> If you still have any problem, please feel free to contact me. Thank you
> for your support!
>
> Best regards and have a nice day!
>
> Welcome to refer FAQ (Frequently Asked Questions) for ASUS products in
> ASUS website:
> http://support.asus.com/faq/faq.aspx?SLanguage=en-us
>
> If you have any other problem, please don't hesitate to let me know. We
> can discuss together. Thus
> we can also serve you better.
>
> At last thank you again for using ASUS products and hope you can enjoy our
> services.
>
> Yours sincerely
>
> Bibi ( ASUS Customer Service Center)
WL-500gP and Asus support experience
Part2
> ---------- Original Message ----------
> From : ----------------
> Sent : 2006-9-7 23:09:08
> To : "tsd@asus.com.tw"
> Subject : Re: Re:<TSD> Wireless WL-500gP
>
>
>
> [CASEID=TM2006090700063]
>
>
>
> Dear Bibi!
>
> Thank you for your answer. The problem I have written about is only with
> Download Master. I can access the flash drive without problems, through
> Windows network share and FTP. The problem is, that Download Master denies
> to connect to the Wl500gp, despite that Device Discovery finds it. By the
> way I have also tried a Kingmax 256MB Fat16 flash drive as well, which
> showed the same behaviour. I have also read in the manual (actually not in
> the flimsy WL500g premium's manual, but in the WL500g/g deluxe's manual),
> that every Mass Storage device is supported by the USB port.
>
> Best regards,
>
>
>
> ----- Original Message -----
> From: "BiBi Wang" <tsd@asus.com.tw>
> To: <---------------->
> Sent: Thursday, September 07, 2006 11:28 AM
> Subject: Re:<TSD> Wireless WL-500gP
>
>
>> Dear Sir/Madam,
>>
>> Thank you for contacting ASUS Customer Service.
>>
>> My name is Bibi and it is my pleasure to help you with your problem
>> today.
>>
>> Well please make sure whether you have enabled the corresponding port. If
>> you put the flashdrive in the lower port, then you need to enable the
>> lower port. Then please take a look at the attached file to get the USB
>> list. Anyway it is just for your reference. We haven't done the tests on
>> all the flashdrives. But maybe there is some compatibility problem. You
>> need to check that. And normally when using the FTP, the firewall will be
>> automatically turned off.
>>
>> And what i need to bring out is that when using the format FAT2, the
>> biggest size for one is 2GB while if you use the format ext2 or ext3 then
>> the size will be bigger. But when you use the format NTFS, you can't
>> write
>> but only read.
>>
>> Anyway if you still have any problem, please feel free to contact me.
>> Thank you for your support!
>>
>> Best regards and have a nice day!
>>
>> Welcome to refer FAQ (Frequently Asked Questions) for ASUS products in
>> ASUS website:
>> http://support.asus.com/faq/faq.aspx?SLanguage=en-us
>>
>> If you have any other problem, please don't hesitate to let me know. We
>> can discuss together. Thus
>> we can also serve you better.
>>
>> At last thank you again for using ASUS products and hope you can enjoy
>> our
>> services.
>>
>> Yours sincerely
>>
>> Bibi ( ASUS Customer Service Center)
>>
>>
>>
>> ---------- Original Message ----------
>> From : ----------------
>> Sent : 2006-9-7 15:02:46
>> To : "tsd@asus.com.tw"
>> Subject : <TSD> Wireless WL-500gP
>>
>>
>>
>> [CASEID=WTM200609071437553968]
>>
>>
>>
>> Apply date : 9/7/2006 2:37:55 PM
>>
>> [Contact Information]
>> *Name :---------------
>> *Email Address : -------------
>> Phone Number :
>> City :
>> *Country : Hungary
>>
>> [Product Information]
>> *Product Type : Wireless
>> *Product Model : WL-500gP
>> *Product S/N : 67IEAC114445
>> Place of Purchase :
>> *Date of Purchase : 2006/9/5
>>
>> *Operating System : WinXP
>>
>> [Problem Description]
>> Dear Asus!
>>
>> I'm trying to use 'Download master' with a 512MB Corsair flashdrive (with
>> a FAT32 partition on it), but I
>> can't make it work. I always get the 'Device not found' error message,
>> when I try to connect. Firewall
>> is off on my PC, and otherwise everything is working. (Device discovery
>> finds my wl500gp without
>> problems) Firmware version is 1.9.6.9.
>>
>> Thank you
>>
>
