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Bekijk de volledige versie : WL-500gP and Asus support experience



Blezi
11-09-2006, 20:14
I had an Asus WL-500gP for three days...During that, I had the following correspondence with Asus support (comments are welcome :) )
READ UPWARDS!

Part1


Dear Bibi,

Thank you for your answer. I have just tried my sisters flashdrive with
Wl500gp and notebook (quite fresh WinXP) with 'Download Master', and the
same 'Device not found' appeared. Sorry, but I don't intend to buy a fourth
flashdrive, just because the WL500gp is too choosy. The current ones are
just fine, they worked without problems as mass storage devices in every PC
I encountered. I really wouldn't suspect my system, it runs for two years
without any glitches, and the symptoms I have do not justify OS related
issues. (viruses or network communication problems...) No way will I
reinstall my whole system because of Download Master.

You misunderstood my problem about setting to easyly blank passwords. Please
reread my letter.

And yes, the copy speed is 15Mbit/s, which is very slow for a network
attached storage. My current consumer internet connection is 2Mbit/s.

Sorry, but I'm disappointed and tired of playing with it. I guess I give up.

Best regards,



----- Original Message -----
From: "BiBi Wang" <tsd@asus.com.tw>
To: <-------------------->
Sent: Friday, September 08, 2006 11:26 AM
Subject: Re:Re:Re:Re: Re:<TSD> Wireless WL-500gP


> Dear -------,
>
> Thank you for contacting ASUS Customer Service.
>
> My name is Bibi and it is my pleasure to help you with your problem today.
>
> Well i am sorry i think you misunderstood me a little. I mean the firmware
> to be released maybe solve some of the problem. But your problem seems to
> be the USB problem. So i suggest you change a USB device that you can
> choose in the attached file and retry. And you mentioned that you can log
> on the FTP so i think there is no problem with the internal networking and
> your PC can connect to the WL-500gP. So please reinstall the utility for
> WL-500gp on your PC. And please check whether your PC is in the same IP
> segment with WL-500gP like "192.168.1.x". As you mentioned that when you
> save and restart the router, the speed is very slow. You have to wait for
> at least 5min. In fact we had done this tests including the USB problem
> tests, but we didn't meet such problem. So i think maybe there is some
> problem with the OS. I suggest you use the anti-virus software to clear
> the virus and if it is possible, it is better to reinstall the OS then try
> again to see whether the problem still!
> exists. So maybe the USB problem is also caused by this OS issue. And it
> is suggested that you try this download master function before any other
> application is installed in case there is any software crash.
>
> As for the speed of copy, if it is 1830kbyte/s then it is nearly 15Mb/s.
> To tell you the truth, we didn't do this experiment. But we will try. So i
> suggest you reinstall your OS first. And at the same time, we will also
> have a test about this problem.
>
> As for the problem of security, you can change the password for WL-500gP.
> You can set it in the "System Setup"- "Change Password". And you can also
> set the accounts and password for FTP that you have set. For more
> information, please refer to the manual. The link for downloading is
> below:
> http://support.asus.com.tw/download/download.aspx?SLanguage=en-us&model=WL-500gp
>
> If you still have any problem, please feel free to contact me. Thank you
> for your support!
>
> Best regards and have a nice day!
>
> Welcome to refer FAQ (Frequently Asked Questions) for ASUS products in
> ASUS website:
> http://support.asus.com/faq/faq.aspx?SLanguage=en-us
>
> If you have any other problem, please don't hesitate to let me know. We
> can discuss together. Thus
> we can also serve you better.
>
> At last thank you again for using ASUS products and hope you can enjoy our
> services.
>
> Yours sincerely
>
> Bibi ( ASUS Customer Service Center)
>
>
> ---------- Original Message ----------
> From : ----------------
> Sent : 2006-9-8 16:25:17
> To : "tsd@asus.com.tw"
> Subject : Re:Re:Re: Re:<TSD> Wireless WL-500gP
>
>
>
> [CASEID=WTM20060908160273299]
>
>
>
> Dear Bibi,
>
> Thank you for your answer. My OS is up to date, Download Master is
> enabled, the right (USB?) port
> is used, firmware is the latest 1.9.6.9 version. Good to know, that the
> 'Device not found' message
> does only mean a USB communication related error, but then why is there a
> 'Please check yout
> network connnection and try again' commentary in that window? Anyway a
> 'USB device not found'
> message would have been more meaningful. I have also tried two different
> (Corsair and Kingmax)
> mainstream USB flashdrives, but 'Download Master' still refuses to
> work.(By the way, I measured the
> USB copy speed from tha router to PC, and it's only about 1830 Kbyte/s. Is
> that normal?)
> Unfortunately, I can't wait for a firmware upgrade.
>
> Beside that, I have other complaints:
> -It is far too easy to configure the routers webadmin interface to access
> it without passwords. (no
> security warning of a blank password, no old password checking)
> -Often, when setting an option in Wl500gp and finishing this setting
> (save&restart), the webadmin
> interface is accessible only after at least 5 minutes, despite that
> internet access is possibe after a few
> seconds.
>
> Best regards,
>
>
>
>
> ---------- Original Message ----------
> From:ASUS TSD
> To:-----------------
> Date:2006-09-08 11:54:35
>
> Dear -----,
>
> Thank you for contacting ASUS Customer Service.
>
> My name is Bibi and it is my pleasure to help you with your problem today.
>
> Well please update your OS to the latest version and reinstall the utility
> for WL-500gP. And check
> whether you have enabled the "Download Master" function in the router and
> you are using the right
> port.The link for downloading is below:
> http://support.asus.com.tw/download/download.aspx?SLanguage=en-us&model=WL-500gp
> You can also download the latest manual and take a look.
>
> The device in the "Device not found" means the USB flashdrive. It does not
> mean WL-500gP. And
> change the usb device into another one and retry to see whether there is
> any problem with the USB
> device. When using the download master function, the downloaded files will
> be saved on the
> external USB device.
>
> Third, please upgrade the firmware. The link for downloading firmware is
> below:
> http://support.asus.com.tw/download/download.aspx?SLanguage=en-us&model=WL-500gp
>
> Please wait the latest firmware to be released. The firmware has fixed
> some problems with the
> function.
>
> And on how to upgrade the firmware, there are two ways. You can upgrade it
> through "Firmware
> Upgrade" or you can do it in the router's configuration page. First of
> all, you need to unzip it. And
> when upgrading, please wait patient till the front page comes out.
>
> If you still have any problem, please feel free to contact me. Thank you
> for your support!
>
> Best regards and have a nice day!
>
> Welcome to refer FAQ (Frequently Asked Questions) for ASUS products in
> ASUS website:
> http://support.asus.com/faq/faq.aspx?SLanguage=en-us
>
> If you have any other problem, please don't hesitate to let me know. We
> can discuss together. Thus
> we can also serve you better.
>
> At last thank you again for using ASUS products and hope you can enjoy our
> services.
>
> Yours sincerely
>
> Bibi ( ASUS Customer Service Center)

Blezi
11-09-2006, 20:15
Part2

> ---------- Original Message ----------
> From : ----------------
> Sent : 2006-9-7 23:09:08
> To : "tsd@asus.com.tw"
> Subject : Re: Re:<TSD> Wireless WL-500gP
>
>
>
> [CASEID=TM2006090700063]
>
>
>
> Dear Bibi!
>
> Thank you for your answer. The problem I have written about is only with
> Download Master. I can access the flash drive without problems, through
> Windows network share and FTP. The problem is, that Download Master denies
> to connect to the Wl500gp, despite that Device Discovery finds it. By the
> way I have also tried a Kingmax 256MB Fat16 flash drive as well, which
> showed the same behaviour. I have also read in the manual (actually not in
> the flimsy WL500g premium's manual, but in the WL500g/g deluxe's manual),
> that every Mass Storage device is supported by the USB port.
>
> Best regards,
>
>
>
> ----- Original Message -----
> From: "BiBi Wang" <tsd@asus.com.tw>
> To: <---------------->
> Sent: Thursday, September 07, 2006 11:28 AM
> Subject: Re:<TSD> Wireless WL-500gP
>
>
>> Dear Sir/Madam,
>>
>> Thank you for contacting ASUS Customer Service.
>>
>> My name is Bibi and it is my pleasure to help you with your problem
>> today.
>>
>> Well please make sure whether you have enabled the corresponding port. If
>> you put the flashdrive in the lower port, then you need to enable the
>> lower port. Then please take a look at the attached file to get the USB
>> list. Anyway it is just for your reference. We haven't done the tests on
>> all the flashdrives. But maybe there is some compatibility problem. You
>> need to check that. And normally when using the FTP, the firewall will be
>> automatically turned off.
>>
>> And what i need to bring out is that when using the format FAT2, the
>> biggest size for one is 2GB while if you use the format ext2 or ext3 then
>> the size will be bigger. But when you use the format NTFS, you can't
>> write
>> but only read.
>>
>> Anyway if you still have any problem, please feel free to contact me.
>> Thank you for your support!
>>
>> Best regards and have a nice day!
>>
>> Welcome to refer FAQ (Frequently Asked Questions) for ASUS products in
>> ASUS website:
>> http://support.asus.com/faq/faq.aspx?SLanguage=en-us
>>
>> If you have any other problem, please don't hesitate to let me know. We
>> can discuss together. Thus
>> we can also serve you better.
>>
>> At last thank you again for using ASUS products and hope you can enjoy
>> our
>> services.
>>
>> Yours sincerely
>>
>> Bibi ( ASUS Customer Service Center)
>>
>>
>>
>> ---------- Original Message ----------
>> From : ----------------
>> Sent : 2006-9-7 15:02:46
>> To : "tsd@asus.com.tw"
>> Subject : <TSD> Wireless WL-500gP
>>
>>
>>
>> [CASEID=WTM200609071437553968]
>>
>>
>>
>> Apply date : 9/7/2006 2:37:55 PM
>>
>> [Contact Information]
>> *Name :---------------
>> *Email Address : -------------
>> Phone Number :
>> City :
>> *Country : Hungary
>>
>> [Product Information]
>> *Product Type : Wireless
>> *Product Model : WL-500gP
>> *Product S/N : 67IEAC114445
>> Place of Purchase :
>> *Date of Purchase : 2006/9/5
>>
>> *Operating System : WinXP
>>
>> [Problem Description]
>> Dear Asus!
>>
>> I'm trying to use 'Download master' with a 512MB Corsair flashdrive (with
>> a FAT32 partition on it), but I
>> can't make it work. I always get the 'Device not found' error message,
>> when I try to connect. Firewall
>> is off on my PC, and otherwise everything is working. (Device discovery
>> finds my wl500gp without
>> problems) Firmware version is 1.9.6.9.
>>
>> Thank you
>>
>

Antiloop
11-09-2006, 20:24
so in short, your usb won't mount right?

go to the hidden admin page please, and enter
ls /dev/discs

press the refresh button, do not use the enter key

post back the results

Blezi
11-09-2006, 20:32
so in short, your usb won't mount right?

go to the hidden admin page please, and enter
ls /dev/discs

press the refresh button, do not use the enter key

post back the results

Well, I can't do that, because I don't have it any more. But I did not know of any "hidden admin page". I don't think that it was a mounting problem, because I could access the drive (or router) with everything, but Download Master. And there were other problems as well.

timberman
03-12-2006, 01:02
Hi AntiLoop,
I just got the wl-500GP aswell and is experiencing what Blezi was going through previosuly, stumbled upon this thread but unfornately it was not complete. I'm using an external HDD with the router and it only have a 10GB fat32 partition on it.

Using the ls /dec/disc cmd, I got a status reply of disc0
Yet I got Device not found error when I tried connecting via download master to the router.

The router is running FW 1.9.6.9

here's something i saw in the status log..
Jan 1 08:00:19 USB storage: vfat fs mounted to /tmp/harddisk/part0
Jan 1 08:00:30 USB storage: 32760k swap file is added
Jan 1 08:00:30 FTP server: daemon is started
Jan 1 08:00:32 Samba server: daemon is started
Jan 1 08:00:34 Media Server: daemon is started
Jan 1 08:00:34 Download Master: daemon is started

Help!

well, any help will be deeply appreciated.
Thanks
Regards

Moody Blue
03-12-2006, 11:51
I no longer use the ASUS fw, but I remember that DM was unable to connect to the router when my VPN application was active. Also, I had to change my firewall to include the ip range of the router (the 192.168.1 range was being blocked by the firewall).

timberman
03-12-2006, 12:59
Hi guys, in case anyone of you experienced this headache like I did
Hmm.. I think basically I didn't give the router enough time for it to start up properly.

One key thing to notice is that under system logs.. be sure to see download mater daemon started.. before you try to connect in download master. once that is in.. at least in my case. download master connects.

Now the weird thing is download master only shows my torrents as queued. But my HDD light is blinking like crazy. Will leave it to run over night and see if the file is downloaded. lol
Cheers