I had an Asus WL-500gP for three days...During that, I had the following correspondence with Asus support (comments are welcome )
READ UPWARDS!

Part1


Dear Bibi,

Thank you for your answer. I have just tried my sisters flashdrive with
Wl500gp and notebook (quite fresh WinXP) with 'Download Master', and the
same 'Device not found' appeared. Sorry, but I don't intend to buy a fourth
flashdrive, just because the WL500gp is too choosy. The current ones are
just fine, they worked without problems as mass storage devices in every PC
I encountered. I really wouldn't suspect my system, it runs for two years
without any glitches, and the symptoms I have do not justify OS related
issues. (viruses or network communication problems...) No way will I
reinstall my whole system because of Download Master.

You misunderstood my problem about setting to easyly blank passwords. Please
reread my letter.

And yes, the copy speed is 15Mbit/s, which is very slow for a network
attached storage. My current consumer internet connection is 2Mbit/s.

Sorry, but I'm disappointed and tired of playing with it. I guess I give up.

Best regards,



----- Original Message -----
From: "BiBi Wang" <tsd@asus.com.tw>
To: <-------------------->
Sent: Friday, September 08, 2006 11:26 AM
Subject: Re:Re:Re:Re: Re:<TSD> Wireless WL-500gP


> Dear -------,
>
> Thank you for contacting ASUS Customer Service.
>
> My name is Bibi and it is my pleasure to help you with your problem today.
>
> Well i am sorry i think you misunderstood me a little. I mean the firmware
> to be released maybe solve some of the problem. But your problem seems to
> be the USB problem. So i suggest you change a USB device that you can
> choose in the attached file and retry. And you mentioned that you can log
> on the FTP so i think there is no problem with the internal networking and
> your PC can connect to the WL-500gP. So please reinstall the utility for
> WL-500gp on your PC. And please check whether your PC is in the same IP
> segment with WL-500gP like "192.168.1.x". As you mentioned that when you
> save and restart the router, the speed is very slow. You have to wait for
> at least 5min. In fact we had done this tests including the USB problem
> tests, but we didn't meet such problem. So i think maybe there is some
> problem with the OS. I suggest you use the anti-virus software to clear
> the virus and if it is possible, it is better to reinstall the OS then try
> again to see whether the problem still!
> exists. So maybe the USB problem is also caused by this OS issue. And it
> is suggested that you try this download master function before any other
> application is installed in case there is any software crash.
>
> As for the speed of copy, if it is 1830kbyte/s then it is nearly 15Mb/s.
> To tell you the truth, we didn't do this experiment. But we will try. So i
> suggest you reinstall your OS first. And at the same time, we will also
> have a test about this problem.
>
> As for the problem of security, you can change the password for WL-500gP.
> You can set it in the "System Setup"- "Change Password". And you can also
> set the accounts and password for FTP that you have set. For more
> information, please refer to the manual. The link for downloading is
> below:
> http://support.asus.com.tw/download/...model=WL-500gp
>
> If you still have any problem, please feel free to contact me. Thank you
> for your support!
>
> Best regards and have a nice day!
>
> Welcome to refer FAQ (Frequently Asked Questions) for ASUS products in
> ASUS website:
> http://support.asus.com/faq/faq.aspx?SLanguage=en-us
>
> If you have any other problem, please don't hesitate to let me know. We
> can discuss together. Thus
> we can also serve you better.
>
> At last thank you again for using ASUS products and hope you can enjoy our
> services.
>
> Yours sincerely
>
> Bibi ( ASUS Customer Service Center)
>
>
> ---------- Original Message ----------
> From : ----------------
> Sent : 2006-9-8 16:25:17
> To : "tsd@asus.com.tw"
> Subject : Re:Re:Re: Re:<TSD> Wireless WL-500gP
>
>
>
> [CASEID=WTM20060908160273299]
>
>
>
> Dear Bibi,
>
> Thank you for your answer. My OS is up to date, Download Master is
> enabled, the right (USB?) port
> is used, firmware is the latest 1.9.6.9 version. Good to know, that the
> 'Device not found' message
> does only mean a USB communication related error, but then why is there a
> 'Please check yout
> network connnection and try again' commentary in that window? Anyway a
> 'USB device not found'
> message would have been more meaningful. I have also tried two different
> (Corsair and Kingmax)
> mainstream USB flashdrives, but 'Download Master' still refuses to
> work.(By the way, I measured the
> USB copy speed from tha router to PC, and it's only about 1830 Kbyte/s. Is
> that normal?)
> Unfortunately, I can't wait for a firmware upgrade.
>
> Beside that, I have other complaints:
> -It is far too easy to configure the routers webadmin interface to access
> it without passwords. (no
> security warning of a blank password, no old password checking)
> -Often, when setting an option in Wl500gp and finishing this setting
> (save&restart), the webadmin
> interface is accessible only after at least 5 minutes, despite that
> internet access is possibe after a few
> seconds.
>
> Best regards,
>
>
>
>
> ---------- Original Message ----------
> From:ASUS TSD
> To:-----------------
> Date:2006-09-08 11:54:35
>
> Dear -----,
>
> Thank you for contacting ASUS Customer Service.
>
> My name is Bibi and it is my pleasure to help you with your problem today.
>
> Well please update your OS to the latest version and reinstall the utility
> for WL-500gP. And check
> whether you have enabled the "Download Master" function in the router and
> you are using the right
> port.The link for downloading is below:
> http://support.asus.com.tw/download/...model=WL-500gp
> You can also download the latest manual and take a look.
>
> The device in the "Device not found" means the USB flashdrive. It does not
> mean WL-500gP. And
> change the usb device into another one and retry to see whether there is
> any problem with the USB
> device. When using the download master function, the downloaded files will
> be saved on the
> external USB device.
>
> Third, please upgrade the firmware. The link for downloading firmware is
> below:
> http://support.asus.com.tw/download/...model=WL-500gp
>
> Please wait the latest firmware to be released. The firmware has fixed
> some problems with the
> function.
>
> And on how to upgrade the firmware, there are two ways. You can upgrade it
> through "Firmware
> Upgrade" or you can do it in the router's configuration page. First of
> all, you need to unzip it. And
> when upgrading, please wait patient till the front page comes out.
>
> If you still have any problem, please feel free to contact me. Thank you
> for your support!
>
> Best regards and have a nice day!
>
> Welcome to refer FAQ (Frequently Asked Questions) for ASUS products in
> ASUS website:
> http://support.asus.com/faq/faq.aspx?SLanguage=en-us
>
> If you have any other problem, please don't hesitate to let me know. We
> can discuss together. Thus
> we can also serve you better.
>
> At last thank you again for using ASUS products and hope you can enjoy our
> services.
>
> Yours sincerely
>
> Bibi ( ASUS Customer Service Center)